FAQ

Questions about verification, pricing, and scope

What does 'verified by a specialist' actually mean?

Every AI-generated program starts with a clear 'unverified' label. When you request expert review, a credentialed specialist reads the program line by line, annotates corrections, and either approves it or sends it back with changes. Once approved, the program carries a verification stamp with the reviewer's name, credentials, and date.

Who are the specialists?

Reviewers hold credentials such as NASM CPT, CES, PES, FNS, WLS, MMACS, and SFS; EXOS XFS; Precision Nutrition Level 1; or equivalent clinical licenses (DPT, PA, FNP, RD). Each verification badge shows the reviewer's actual name and credentials.

How much does the live one-on-one consult cost?

A one-hour live video consult is $200. It includes a free 20-minute scheduled follow-up with the same specialist to confirm your question is fully resolved.

What is included in the yearly premium subscription?

Premium costs $1,250 for the year, billed upfront. It gives you 24/7 access to the full exercise-science video library, research library, and supplement/nutrient database, plus up to 6 additional questions per year.

Is the AI program builder free?

Yes. You can build a program with the AI intake at no cost. The output is clearly labelled unverified until you request paid specialist review.

Can I get a refund?

Consults can be rescheduled up to 24 hours before the session. If a specialist fails to attend or cannot fulfill the session, a full refund is issued. Subscription refunds are handled on a case-by-case basis within the first 14 days if no questions have been used.

What happens if my issue is outside a trainer's scope?

The specialist will flag it and, when appropriate, refer you to a licensed provider in the clinical referral network — a physical therapist, physician assistant, family nurse practitioner, or registered dietitian. You book and pay that provider directly on their own site.

Is this medical advice?

No. iPerform University & Training Center provides coaching and education. Nothing here is medical advice, diagnosis, or treatment. Always consult your physician before beginning any training, nutrition, or supplement protocol.

How do the 6 yearly premium questions work?

Premium members can submit up to 6 questions per year. Each question is answered by a credentialed specialist. Details on format — async text/video or live — will be confirmed before launch.

Will there be a mobile app?

The web app is built first with the same account and entitlements that will power a future mobile app.

Still have a question?

Reach out on the contact page and a specialist will get back to you.

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